Terms of Service

Effective date: 8 August 2026

Keepah is operated by 7VN Intelligence LLC, a Wyoming limited liability company ("we", "us").

By downloading, installing, or using Keepah you agree to these Terms. If you do not agree, do not use Keepah.

Please read section 13. It requires most disputes to be resolved by binding individual arbitration instead of in court, and it waives your right to a jury trial and to take part in a class action. You can opt out of it within 30 days by sending one email, and small claims court stays open to both of us either way. Nothing in it limits a right you have that cannot be waived where you live.

1. What Keepah is

Keepah is a relationship app that helps you remember what matters about the people in your life: profiles, important dates, preferences, gift ideas, notes, journals, moods, optional medication reminders, games you play with people you are connected to, and an optional AI assistant. Some features are paid.

2. Eligibility

You must be at least 13 years old to use Keepah. If you are between 13 and 18, you confirm that a parent or legal guardian has reviewed and agreed to these Terms for you.

The Our Flame feature is for adults only. You must be 18 or over to use it, and you agree not to attempt to access it if you are not. Age is self-declared from the date of birth you give us. Keepah is rated 17+ on the App Store.

3. Your account

You may sign in with your email address, with Apple, or with Google. You are responsible for keeping access to your account secure, for everything done under it, and for telling us at hello@keepah.com if you think someone else has got in.

4. Acceptable use and zero tolerance for objectionable content

Keepah lets you send content to people you are connected with: questions and answers you write, notes in shared profile categories, Our Flame notes, your display name, and your profile photo.

There is no tolerance for objectionable content or abusive behaviour on Keepah. You agree not to create, upload, send, or display content that:

• Harasses, bullies, threatens, stalks, or intimidates another person
• Is hateful or discriminatory on the basis of race, ethnicity, national origin, religion, sex, gender identity, sexual orientation, disability, or age
• Is defamatory, or knowingly false in a way that harms someone
• Is sexually explicit or pornographic, or that sexualises a minor in any way
• Depicts or promotes violence, self-harm, or illegal activity
• Contains another person's private information without their consent
• Infringes anyone's copyright, trademark, or other intellectual property rights
• Impersonates another person or entity, including in your display name or profile photo
• Is spam, or is sent to harass someone through repeated notifications

You also agree not to reverse-engineer Keepah, interfere with our infrastructure, scrape or automate access, or try to reach another user's data.

How we enforce this. Report objectionable content, or a user who is abusing you, by writing to hello@keepah.com with enough detail for us to find it. We review every report. We remove content and we suspend or terminate accounts that violate this section, and a serious violation results in immediate termination without notice. We aim to act on reports within 24 hours.

5. Your content

You own what you create in Keepah. You keep all rights to it.

To run the service, you grant us a limited, worldwide, royalty-free licence to store, process, transmit, and display your content solely to operate and improve Keepah for you: to sync it across your devices, to deliver it to the people you choose to send it to, and to pass it to the AI providers named in our Privacy Policy when you use an AI feature. This licence exists only for those purposes and it ends when you delete the content or your account. We do not use your content to train AI models and we do not use it for advertising.

When you send content to another Keepah user, you cannot un-send it. That person may keep a copy on their device.

When you record information about someone who is not a Keepah user, including health information about a partner, parent, child, or pet, you are responsible for having the right to do so.

6. Subscriptions and payments

Keepah has a free tier. Paid plans are auto-renewing subscriptions bought through Apple In-App Purchase, through Google Play, or through Stripe if you subscribe on the web.

The price, the renewal period, and any trial terms are shown to you in the app before you pay, in your own currency as the store reports it. Subscriptions renew automatically at the end of each period until you cancel. Cancel at least 24 hours before the current period ends to avoid the next charge. You manage or cancel in your Apple ID subscription settings on iPhone and iPad, or in your Google Play subscription settings on Android. Refunds for store purchases are handled by Apple or Google under their own policies.

Deleting your Keepah account does not cancel a store subscription. Cancel it in the store first.

7. Third-party services

Keepah relies on the providers named in our Privacy Policy. Their handling of your data is governed by their own terms. We are not responsible for their services, and outages on their side can affect Keepah.

8. Disclaimers

Keepah is provided "as is" and "as available", without warranties of any kind to the maximum extent the law allows, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that Keepah will be uninterrupted, timely, secure, or error-free.

Not medical advice. Keepah is not a medical device and does not provide medical advice. Medication, allergy, and refill information is for your own record-keeping and reminders only. Reminders are convenience notifications, not a substitute for professional judgement. Always consult a licensed healthcare professional before making any change to a medication regimen.

AI output. Keepah's AI assistant generates suggestions. It can be wrong, incomplete, or out of date. Do not rely on it for medical, legal, financial, or other professional decisions.

Relationship outcomes. Keepah is a memory and organisation tool. We make no promise about any relationship outcome.

9. Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost data, or loss of goodwill, arising out of or related to your use of Keepah.

Our total aggregate liability for all claims relating to Keepah will not exceed the greater of the amount you paid us in the 12 months before the claim, or 50 USD.

Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

10. Indemnification

You agree to indemnify and hold 7VN Intelligence LLC harmless from claims, damages, and reasonable legal fees arising from content you submit or send, your use of Keepah, your violation of these Terms, or your violation of another person's rights, including the rights of a person you record information about.

11. Termination

You can stop using Keepah at any time. To close your account and delete what is in it, use Settings, then Privacy & Security, then Delete Account & All Data, or write to hello@keepah.com from the address you sign in with. We may suspend or terminate your account if you breach these Terms, and immediately in the case of a serious violation of section 4.

On termination your right to use Keepah ends, your server-side data is deleted on the schedule described in our Privacy Policy, and data on your own device stays under your control.

12. Governing law

These Terms, and any dispute arising out of or relating to them or to Keepah, are governed by the laws of the State of Wyoming, without regard to its conflict of laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

13. Disputes, arbitration, and class action waiver

This section affects your legal rights. Read it.

Talk to us first. Before starting an arbitration, email hello@keepah.com describing the problem and what you want. We will do the same before we start one against you. Give us 30 days to sort it out. Most things end here.

Binding individual arbitration. If we cannot sort it out, you and we agree that any dispute arising out of or relating to these Terms or to Keepah will be resolved by binding individual arbitration, administered by the American Arbitration Association under its Consumer Arbitration Rules, and seated in Sheridan County, Wyoming. The arbitrator decides the dispute, not a judge or a jury. An arbitration can be held by phone or on documents alone if you prefer, and you may attend remotely.

Class action waiver. You and we each agree to bring claims only in an individual capacity. Neither of us may bring a class action, a collective action, or a representative action, and the arbitrator may not consolidate claims or preside over any form of representative proceeding. If this paragraph is held unenforceable as to a particular claim, that claim, and only that claim, goes to court instead.

Jury trial waiver. You and we each waive any right to a jury trial for anything covered by this section.

Small claims stays open. Either of us may bring an individual claim in small claims court instead, as long as it stays there and stays individual.

You can opt out, and it costs you nothing. Email hello@keepah.com with the subject line "Arbitration opt-out", from the address on your Keepah account, within 30 days of first accepting these Terms. Say that you are opting out and include your name. That is all it takes. Opting out has no effect on anything else in these Terms, it does not affect your account, and we will not treat you differently for it. If you opt out, disputes go to the state or federal courts located in Sheridan County, Wyoming, and you and we consent to that jurisdiction.

Costs. The AAA Consumer Arbitration Rules govern the filing and administrative fees, and we will pay them to the extent those rules require or allow.

Nothing in this section limits any right you have that cannot be waived under the law where you live, and nothing in it prevents either of us from seeking an injunction to stop misuse of intellectual property.

14. Changes

We may update these Terms. Material changes will be announced in the app or by email and the effective date above will change. Continuing to use Keepah after that means you accept the revised Terms.

15. Terms that apply to the App Store version

These Terms are between you and 7VN Intelligence LLC, not Apple. Apple is not responsible for Keepah or its content. Apple has no obligation to provide maintenance or support for Keepah. If Keepah fails to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price; to the maximum extent permitted by law, Apple has no other warranty obligation. Apple is not responsible for any claim relating to Keepah, including product liability, failure to conform to a legal requirement, or a consumer protection claim, and is not responsible for investigating or defending any third-party claim that Keepah infringes intellectual property rights. You confirm that you are not located in a country subject to a US Government embargo or designated as a terrorist supporting country, and that you are not on any US Government restricted-parties list. You must comply with any applicable third-party terms when using Keepah. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

16. General

If a provision is unenforceable, the rest stays in force. Our failure to enforce a provision is not a waiver. You may not assign these Terms; we may assign them in connection with a merger, acquisition, or sale of assets. These Terms and the Privacy Policy are the entire agreement between us about Keepah.

17. Contact

hello@keepah.com

7VN Intelligence LLC, 30 N Gould St, Ste N, Sheridan, WY 82801, USA